"Zhao Dezhu, are you sick?

We asked you to fill out a voluntary application to purchase insurance and surveillance equipment, but you told me in the regional group that any site was enforcing the law?

Fuck you, if you can do it, go to the district and explain yourself, if you can't do it, get out of here as soon as possible!"

At the Chime station in the core area of ​​Qiantang, stationmaster Cao Wenrong slammed his workbook on his desk and yelled at the Chime riders standing in a row, "You can only scream when something goes wrong.

A few days ago, that guy, let’s call him Xiao Wang, was delivering food to a high-end residential complex without even wearing work clothes. As a result, the male owner who had just returned mistook him for a rapist and beat him up so badly that he’s now lying in the hospital with a black eye and a swollen face.

If there were insurance to reimburse the extra medical expenses, and if there were body surveillance audio and video, would this kind of thing still happen?"

"Puff, puff, puff~"

As soon as he finished speaking, someone below couldn't hold back his laughter, and the suppressed laughter filled the second floor of the station.

Cao Wenrong's face turned pale with anger. "Who, is what I said funny?!"

"Boss Cao, this is not targeting you. It's that Wang Shilin really hooked up with someone's wife. He didn't have any orders that day, so he packed a cake from the restaurant downstairs and pretended it was a takeout order to sneak into the community."

Someone who knew the situation raised his hand to speak, and swore that his words were true and didn't seem to lie. Cao Wenrong felt embarrassed and said with a sullen face, "Go away. It's useless to talk about something you don't have evidence for."

I thought to myself that what this bastard said might be true, because Chief Wang Lin was quite handsome, but he was usually careless in his work and spent money lavishly, and he didn't seem like the kind of person who would live a down-to-earth life.

But it’s none of his business, as long as there are no problems with the business.

"Stop talking about useless things and just talk about insurance and portable monitoring. What on earth are you thinking? The higher-ups are putting pressure on us to do the job and they've come up with a system where you deduct points for making complaints and reward people for monitoring appeals."

Cao Wenrong continued: "Don't blame me for not telling you in advance. Two points will be deducted for each complaint. Five points will be deducted for a serious complaint. Before the end of the month, the points will be cleared and paid out in proportion to the points. It will be dozens of yuan each time.

Don’t cry out when you’re being accused, and don’t say what happened at the time. Words are not enough. Without audio or video recording, how can you know if the consumer is nitpicking?

As for life accident insurance, theft insurance, and non-motor vehicle insurance, these three basic insurances are only a few dozen yuan each month. If you don’t pay, you will not be allowed to have more than 3 policies at the same time.

As soon as he finished speaking, the drivers were unhappy. "Why? We can't accept more than three orders at a time. How can we make money?"

“The company has calculated that the current high incidence of accidents is caused by rushing to complete orders, accounting for more than 90% of all accidents. You are willing to sacrifice your lives just to make money.

Some people even received 25 orders at once. I don’t know if the automatic dispatching system and the backend dispatching system are crazy. Under normal circumstances, how can 6 orders be dispatched on a 25-kilometer route? "

Cao Wenrong couldn't help but complain, "Also, even if you buy insurance, in the future, except for schools and key business districts, no more than eight orders are allowed at the same time."

"Eight orders? That's bullshit!"

"That's right, who doesn't usually take twelve or thirteen orders along the way?"

"Hey, is the company crazy? They rented electric tricycles to deliver food before, saying it was unsafe during driving. The hummingbird next door rides a tricycle every day, and I haven't seen many people hit.

Well, even if we are in a hurry and more likely to get into trouble than the couriers, then putting a small frame on the pedal of the electric bike and accepting more orders at a time, how will this affect the company? "

Employees have been complaining more and more recently, but what they don’t know is that the company’s business is growing bigger and bigger, and many key business process systems are becoming more and more perfect.

In fact, there are differences among the upper echelons on the reform of the grassroots order-taking system. After all, if a person delivers fewer orders during working hours, it means recruiting more people and incurring more costs.

Unlike a certain group and a certain hungry girl in history, today's employees of Chimei and Fengniao all pay five insurances and one fund according to the local minimum wage standard.

Before the implementation of this system, three people could complete 3 orders a month (excluding express delivery orders), and the actual labor costs paid were about 6000 yuan.

After implementation, it will take about 4 people to complete 6000 orders per month. The commission expenditure remains unchanged, but for the extra person, the five social insurances and one housing fund and basic salary will increase by about 1500 yuan.

It seems that there is not much change, but in fact, according to Chumi (including labor dispatch provided by Hummingbird Crowdsourcing Company, and five insurances and one fund provided by the crowdsourcing company), there are currently about 30 full-time and part-time employees.

After the new rules are introduced, nearly 7000 people will be needed to complete existing orders, with an additional monthly expenditure cost of approximately million (most of them are part-time workers in society and schools and do not need to increase their basic salary).

This is unacceptable to shareholders and investors. Fortunately, Qingyun Great Eastern Insurance and Qingyun Investment will share most of the costs. The former will sell insurance, and the latter will improve the industrial chain.

This is because Qingyun Great Eastern Insurance has not yet reached a complete agreement with Yuqing and PICC Life Insurance. Otherwise, with billions of marketing expenses every year, the Qingyun Group would take off in a matter of minutes.

"Stop arguing. You only get 5,000 yuan a month. Go out and ask around. Are there any similar high-paying jobs on the market?"

Cao Wenrong was not worried at all that these people would run away. After letting them vent their anger, he continued, "The company has a humane system so that you can live a more decent life.

Don't work yourself to death, run red lights and rush on the road just to exceed your quota. Why can't you understand the company's efforts? "

"Living a decent life? Is that useful? It's better to be paid more."

The troublemaker Zhao Dezhu raised his head and looked at him with disdain, "I'm delivering food, and I still think I'm respectable? If I wanted to be respectable, wouldn't I be sitting in the office with the air conditioner on?"

His words caused his colleagues to laugh again, and Cao Wenrong started cursing. After all, that was his personality.

But no one took it seriously after the scolding, and everyone continued to laugh, because they all came from the same place and their purpose was to make money, so it didn't matter as long as they didn't cause trouble for the company.

Besides, this guy dared to bring the matter to the region, and he would be unhappy if he was not dealt with, so he said, "You are such a bitch, and you still sit in the office and enjoy the air conditioning?

Do you have a primary school diploma? Can you use computer software? You can't even recognize all 26 letters, and you still have the nerve to yell here."

Zhao Dezhu was stunned when he heard this, "Aren't there 28 letters?"

It's also hard because he only has a third-grade primary school education and had never learned English at that time.

Cao Wenrong's forehead was full of black lines. He was almost mad at him. It took him a long time to calm down and explain the original intention of the company's policy, especially the short-term benefits.

The key point is that monitoring, recording and videotaping can effectively reduce complaints. Don't underestimate this. One complaint will result in a 2 point deduction. If there are 2000 orders in a month, at a rate of 1%, it will be easy to get a dozen complaints.

The reasons for complaints are varied. Most of them are that the merchants forgot to put down chopsticks, did not cook the dishes according to requirements, the dishes were poor, the soup was spilled, etc.

The weird thing is that the delivery guy has an ugly smile, which scared me, his voice is unpleasant, and the delivery time is too long.

The vast majority of complaints can be eliminated through appeals, but there are some, such as some customers who are careless and open the door to pick up their food naked and are seen naked by the delivery man. Well, this is the responsibility of Liushenmen.

But the delivery staff had a bad attitude, they even cursed at the consumers, and there were other messy things that were based on subjective judgment and were difficult to distinguish.

For example, if a consumer is in a bad mood and complains that the delivery man did not take the garbage away, it is difficult to judge.

Because the company offers high wages, with the same work intensity and hours, it is more than twice as much as factory wages, so it is reasonable to make some special requests, including throwing away garbage wherever possible.

How do you judge whether the product is brought or not? As long as the deliveryman fails to confront the consumer at the time of complaint and ask the other party to withdraw the complaint, it is basically a sure thing.

Either a large score will be deducted at the end of the month and the commission will be paid out based on the discount after the deduction, or an extra point will be added for every 20 five-star reviews accumulated to offset the deduction.

The delivery man was very annoyed because many consumers did not have the habit of leaving good reviews. Within five minutes after ordering the food, the customer’s virtual number and virtual address disappeared, and he had no idea who made the complaint.

The merchants also don’t know who is making the complaint, because Chime Fengniao and Pinxixi share a virtual address number system that is randomly generated, and the addresses are a mess of gibberish and will expire.

Only the company's backend can see which consumer made the complaint. The cost of maintaining this virtual system is very high and errors often occur, but since the boss has given the order, we have no choice but to continue using it.

Now you can have a set of portable monitoring equipment, which can record audio and video anytime and anywhere. It can also be charged through the electric vehicle interface and the battery can be replaced. It is really useful, but a bit expensive.

A complete set of Hikvision personal body cameras costs more than 700 yuan, which is a bit more expensive than similar brands on the market that cost or yuan, but fortunately there is a company subsidy. It costs about yuan. Compared with later generations where you can use your mobile phone to view videos at any time, portable cameras at that time can only be decoded by connecting to a computer with professional software.

But fortunately, we have professional support. Needless to say, we can use it for complaint cleaning twice a month, saving fifty or sixty yuan each time, and the investment can be recovered in less than half a year.

"So it's still somewhat useful. At least I don't have to beg consumers to give me good reviews. Boss Cao, you don't know, those people are really disgusting. They asked me for money for giving a good review."

Some employees were obviously tempted, and Cao Wenrong casually said, "Who can we blame? Blame Dianping.com. They just made a positive review rate online and let the company follow suit.

Nowadays, all businesses have a list of good reviews. The more reviews and the higher the points, the more likely they are to be ranked at the front and gain exposure. In order to grab this position, people pay for it directly, with a good review costing three to five yuan.

A little bit adds up to a lot. If you can get 300 to 500 of them every month, you can be at the top of the regional rankings. It’s more cost-effective than spending thousands or tens of thousands of dollars on exposure and traffic push.”

Wherever there is a system, there will be loopholes. Merchants are also very smart. Instead of spending 2500 yuan to buy a week of traffic, it is better to spend yuan to buy good reviews, which can keep the same type of products on the regional list for a whole month.

The company did not refuse, because the essence of traffic is to allow consumers to enjoy and merchants to make money, so that long-term mutual benefit can be formed. Anyway, the positive reviews show the rankings of that month.

Once the time is up, it has to start all over again. Merchants spend their own money to buy the favor of real consumers, and the platform takes a 25% commission from them. It would be a waste not to make money.

But for deliverymen, things are completely different. Since there is a fee for giving good reviews to merchants, consumers naturally think that they should also get cash back if they give good reviews to riders, otherwise they won’t get any.

One bad review will deduct 1 points, while 2 good reviews will add 20 point. The difference of 1 to 20 really makes riders hate it. If they encounter a few crazy people every month, it is not uncommon to deduct ten points.

90 points means a 30% discount on all commissions, and you cannot participate in the selection of outstanding employees (the top 300% of employees at the site), which means you will lose yuan, all in one go.

The difference between having a body camera and not having one is too big, so this was accepted smoothly, except for Zhao Dezhu who was still cursing, "I won't buy it, so what."

"You can buy it or not, but if something goes wrong, don't look for the site."

Cao Wenrong was too lazy to waste time talking to him. "Everyone, please pay attention. If there are any after-sales complaints on the same day, please check the group notification after get off work. If you have any objections, you must file a complaint within three working days.

Take the body camera back to the site and ask the clerk to help retrieve the order details, complaint time, delivery time and full audio and video recordings of the complaining customer.

If the clerk confirms on the spot that there is no problem, he/she will apply for cancellation to the company's after-sales maintenance department without deducting any money. In addition, the dishonest complaint will be recorded for the consumer himself/herself.

Once a consumer is flagged for multiple dishonest transactions within a certain period of time, the system backend will automatically lock the account and prohibit the consumer from continuing to use the company’s food delivery service.”

The riders suddenly became happy, "So good?"

God have mercy on them, they can even punish consumers in the end?
"I have to buy it. I'm going to apply to deliver the orders to those bastards again. Let's see if they dare to be so arrogant again."

"Give me one too. Hehe, you don't know, there are a few particularly beautiful girls in the area I'm responsible for. When the time comes, take some pictures and enjoy them at home~"

There are all kinds of birds in the forest. There was the delivery man Wang who flirted with female consumers, and there were also riders who coveted female property owners who frequently delivered food.

Just these words made the faces of the group executives who were all wearing delivery rider uniforms behind them darken.

“It seems that the data read by body cameras should be restricted and cannot be read at will by front-line employees, especially considering the privacy of customers.

When placing an order on the website, you can add a special note and record the entire process in the hope that consumers will pay attention to their image.”

Li Zehua whispered to Wang Fei from the side, and the latter quickly wrote it down.

Qin Lang's face was as black as coal, in stark contrast to the smiling faces of the CEOs of other departments around him.

Everyone came to Qiantang to discuss cooperation with Hikvision. Half of the company's leadership was there, including Zeng Haiyang, Hu Zhiyuan, Guo Xinyi, Yao Xiangjun, and Sun Tongyu.

Even Yu Li couldn't help but run over to join in the fun, which scared He Li so much that he squeezed into the crowd, fearing that he would be discovered and scolded.

When they came, they did not notify us in advance. They just visited the sites below and went to Pinxixi's Qiantang headquarters to consult some information about the competition with Taotao.

There are no big problems, but there are always small problems. However, the quality of middle and lower-level management has improved, and basically all problems can be solved at the regional manager level.

Li Zehua was quite satisfied at first, until he arrived at the ChiMei station, where he encountered the thorny issues of insurance and purchase of rider equipment. He nodded when he watched the stationmaster talk about the methods and approaches of body-worn cameras.

When it came to talking about insurance business, I couldn't help but frown frequently.

This is another conflict between short-term interests and long-term vision. He knows very well that no one who works to earn money is willing to pay extra money to buy security for the future.

Many people even frequently say that they want a discount on the five social insurances and one housing fund purchased by the company. Wouldn't it be nice to give them an extra 500 yuan every month?
Now I have to pay an extra 50 yuan for non-motor vehicle insurance, life accident insurance and theft insurance. I can't refuse it no matter what you say.

Even the loud-mouthed Zhao Dezhu put his hands on his hips and said, "Why does the company restrict us from taking orders just because we don't buy insurance? Are they trying to steal our money?"

Qin Lang glanced at Jiang Yi and said apologetically, "Old Jiang, I may ask you to worry more about this matter. Send more people to do the special publicity.

It just so happens that Jiandan Ai Mutual Aid Fundraising has a lot of bloody lessons that can be used. You can bring them over and show them to each area. I don’t believe they won’t buy it.”

Jiang Yi looked at the reaction of the delivery man in the front row and said with a wry smile: "Insurance companies only have more than 140 full-time salesmen in total. Even if you work them to death, you can't expect to do a good job in a short time.

This matter has to fall on you.”

As he spoke, he glanced at his boss. It was he who proposed the restrictions on insurance company salesmen. Now that problems have arisen and sales are not going well, what should he do?
"With Qingyun's huge part-time sales channels, are you still worried about not being able to sell insurance business?"

Li Zehua shook his head and refused to increase the number of salesmen. "This year, we will mainly rely on the group's growth to maintain the company's operations. We will hire more people to build a claims settlement and after-sales system, especially the review and audit.

After we have eradicated fraudulent insurance fraud, when WeChat technology and micropayment platforms are promoted next year, I guarantee you will be afraid of too many users and too much money being collected.”

"If that's the case, I'll wake up laughing in my dreams."

Jiang Yi laughed and pointed at the people in the station, "If everyone is like them, I won't have much hope for personal insurance business."

"Chairman, do you think we should make some adjustments to this bundled order policy? The people below are reacting very strongly."

Following them came the regional management. In fact, the people below were not interested in the model of bundling insurance with business and believed that the existing mutual aid model was good enough.

"You guys want to send me in, right?"

Li Zehua never wanted to take money out of the pockets of his subordinates, but the mutual aid model has an inherent problem, that is, it is suspected of illegal capital raising. What a joke.

At present, the group has nearly 50 full-time employees and over one million part-time employees. After get off work, many office workers use their own electric vehicles to run a dozen orders to earn some pocket money.

If you accumulate enough points on the Hummingbird crowdsourcing platform, you can also work part-time as a local deliveryman, delivering high-value and high-priced items, and easily earn thirty or forty yuan a day.

Naihe Group is now reducing the scale of recruitment in urban areas, otherwise the impact on manufacturing factories can be imagined. With the same work intensity and time, the salary received is twice as much?
Why don't you change jobs quickly? It's okay to go alone, but you can call your friends and bring a group of people to join you.

In short, after more than a year of development, Qingyun's golden signboard has been completely established and has become an ideal company that countless people want to join, regardless of their background or diploma.

As long as you work hard, you can earn 60,000 yuan a year and have five insurances and one fund. Where can you find such a good thing?
Even 24 years later, fourteen years later, there are still a lot of people rushing to do this kind of job.

In other words, the penetration rate of smartphones is not high enough. Otherwise, if all the businesses of Qingyun Group were combined, even 10 million employees would not be enough, and 30 to 50 million talents would barely be enough.

The problem is that now, through full-time and part-time employees, we collect more than 500 million in mutual aid funds a day, which means 1.5 million a month and 18 billion a year.

If such a large sum of money is not transferred through the insurance company, it might be considered illegal in the future. Li Zehua does not want to go to jail.

Now that the company's businesses are on the right track, and even the securities and insurance industries have their own subsidiaries, why do we need to do this again?
As the most direct beneficiary, Jiang Yi wholeheartedly agreed, "We must operate in a formal manner and eliminate all hidden dangers. We must buy this insurance!" (End of this chapter)